Terms of service

These Terms of Service govern your access to and use of The Glow Up MedSpa website, online store, products, services, appointments, and related offerings. By accessing our website, purchasing a product, scheduling a service, or otherwise interacting with The Glow Up MedSpa, you agree to these Terms of Service.

Please read these terms carefully before using our website or purchasing any product or service.

1. General Terms

The Glow Up MedSpa provides access to aesthetic services, wellness related products, educational information, and other offerings that may be available from time to time.

Certain products and services may require medical evaluation, consultation, eligibility determination, prescription authorization, or professional supervision.

We reserve the right to modify, suspend, discontinue, restrict, or refuse any product or service when reasonably necessary and as permitted by applicable law.

2. Eligibility

By using this website, you represent that you are legally capable of entering into a binding agreement and meet any applicable age requirements for the products or services you request.

Certain medical, prescription, wellness, or aesthetic services may have additional eligibility requirements.

Submitting an order, completing a questionnaire, or requesting a treatment does not guarantee eligibility or approval.

3. Medical Evaluation and Professional Judgment

Certain products or services may require evaluation by an appropriately licensed healthcare professional.

Healthcare professionals retain independent clinical judgment regarding whether a treatment, prescription, medication, or other service is appropriate for an individual.

A requested treatment may be declined, modified, delayed, or discontinued based on medical history, current medications, contraindications, safety considerations, applicable regulations, or professional judgment.

You agree to provide accurate, complete, and current information when completing medical questionnaires, consultations, forms, or other eligibility assessments.

4. No Guarantee of Treatment Approval

Placing an order or making a payment does not necessarily mean that a prescription or medical treatment has been approved.

Where professional review is required, fulfillment may depend on successful completion of the applicable evaluation and approval process.

If you are determined to be ineligible for a requested treatment, any applicable refund will be handled according to our Return & Refund Policy and the circumstances of the services already provided.

5. Medical Disclaimer

Information available through this website, including product descriptions, articles, blogs, FAQs, educational materials, and marketing content, is provided for general informational and educational purposes.

Website content is not intended to replace individualized medical advice, diagnosis, or treatment from an appropriately qualified healthcare professional.

Do not disregard professional medical advice or delay seeking medical care solely because of information presented on this website.

If you believe you are experiencing a medical emergency, seek appropriate emergency medical assistance immediately.

6. Prescription and Wellness Products

Certain products offered through The Glow Up MedSpa may require a prescription, medical evaluation, professional authorization, or other eligibility requirements.

Availability may vary based on applicable laws, provider licensing, patient eligibility, product availability, and other regulatory considerations.

Some wellness products or compounds discussed on the website may have different levels of clinical evidence or regulatory status depending on their intended use. Information provided about such products should not be interpreted as a guarantee of effectiveness or suitability.

7. Individual Results May Vary

No particular outcome from any product, medication, aesthetic procedure, wellness service, or treatment is guaranteed.

Individual experiences may vary based on numerous factors, including health history, age, lifestyle, adherence, biological differences, treatment selection, and other circumstances.

Photographs, testimonials, reviews, examples, or descriptions of customer experiences are not guarantees that another individual will experience the same outcome.

8. Aesthetic Treatments and Appointments

Aesthetic services may require consultation and professional assessment before treatment.

Certain appointments may require deposits, advance payment, or adherence to cancellation and rescheduling requirements.

Completed aesthetic treatments and professional services are generally nonrefundable unless otherwise required by applicable law.

Treatment recommendations and eligibility remain subject to professional judgment.

9. Products and Pricing

We make reasonable efforts to display product descriptions, prices, images, availability, and other information accurately.

However, errors may occasionally occur.

We reserve the right to correct pricing, description, availability, or other errors and to cancel or modify affected orders when permitted by law.

Prices and promotions may change without notice.

Discounts, promotional offers, and special pricing may be subject to additional conditions and may not be combined unless expressly stated.

10. Orders

We reserve the right to accept, decline, limit, or cancel orders when reasonably necessary.

Reasons may include product availability, suspected fraud, incorrect pricing, regulatory restrictions, medical eligibility, payment issues, shipping limitations, or other legitimate business considerations.

You are responsible for providing accurate billing, shipping, contact, and other information when placing an order.

11. United States Sales and Shipping

Applicable medication and wellness products offered through The Glow Up MedSpa are intended for sale and shipment within the United States only, where legally permitted.

We do not offer international shipment of medications through the website.

Availability may vary by state due to licensing requirements, prescribing rules, product restrictions, or other applicable regulations.

12. Shipping and Delivery

Estimated processing and delivery times are provided for convenience and are not guaranteed unless expressly stated otherwise.

Delays may occur because of carrier issues, weather, product availability, pharmacy processing, medical review, holidays, incorrect shipping information, or circumstances beyond our reasonable control.

Customers are responsible for providing an accurate and complete shipping address.

Please refer to any applicable Shipping Policy for additional information.

13. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and cancellations are governed by our Return & Refund Policy.

Due to health, safety, regulatory, storage, and product integrity considerations, prescription medications, compounded products, injectable products, peptides, and certain wellness products generally cannot be returned once dispensed or shipped.

Cancellation requests should be submitted as quickly as possible. Cancellation cannot be guaranteed after medical review, prescribing, compounding, processing, fulfillment, or shipment has begun.

14. Payment

You agree to provide accurate and authorized payment information for purchases made through our website.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Payments may be processed by Shopify or other third party payment providers. We may not directly receive or store your complete payment card information.

15. Prohibited Uses

You may not use our website or services to:

• Violate applicable laws or regulations

• Provide false or misleading medical or personal information

• Attempt to obtain prescription products through fraud or misrepresentation

• Purchase products for unauthorized resale or distribution

• Interfere with website security or functionality

• Introduce viruses, malicious code, or harmful technologies

• Attempt unauthorized access to accounts, systems, or data

• Scrape or systematically extract website content without authorization

• Infringe intellectual property or privacy rights

• Impersonate another individual or entity

• Engage in fraudulent, abusive, deceptive, or unlawful activity

We may restrict access or cancel transactions when we reasonably believe these terms have been violated.

16. Intellectual Property

Website content, including branding, graphics, photographs, designs, text, layouts, logos, videos, and other original materials, is owned by or licensed to The Glow Up MedSpa unless otherwise indicated.

Such materials are protected by applicable intellectual property laws.

You may access website content for personal, noncommercial use. You may not reproduce, distribute, modify, sell, republish, or commercially exploit protected content without appropriate authorization.

17. User Reviews and Submitted Content

If you submit reviews, testimonials, photographs, feedback, comments, or other content, you represent that you have the right to provide that content and that it does not violate applicable laws or third party rights.

You must not submit content that is fraudulent, defamatory, unlawful, misleading, threatening, infringing, or otherwise inappropriate.

Subject to applicable privacy and healthcare requirements, content voluntarily submitted for public display may be used to operate, improve, or promote our services where appropriate permission has been provided.

18. Third Party Services

Our website may rely on or link to third party services, including Shopify, payment processors, shipping providers, pharmacies, healthcare providers, analytics platforms, and other service providers.

We are not responsible for independent third party websites, systems, policies, or services except to the extent required by applicable law.

Your interaction with third party services may also be governed by their respective terms and privacy policies.

19. Privacy

Your use of the website is also subject to our Privacy Policy, which explains how personal information may be collected, used, disclosed, and protected.

Certain healthcare related interactions may also be governed by additional privacy notices or consent documentation where applicable.

20. Website Availability

We aim to keep our website accessible and functioning properly, but uninterrupted access cannot be guaranteed.

We may temporarily restrict or suspend website functionality for maintenance, security, updates, technical issues, or other operational reasons.

21. Disclaimer of Warranties

To the extent permitted by applicable law, the website and its general informational content are provided on an "as available" basis.

We do not warrant that the website will always be uninterrupted, error free, secure, or free from harmful components.

Nothing in this section limits warranties, patient protections, consumer rights, or other obligations that cannot legally be excluded.

22. Limitation of Liability

To the fullest extent permitted by applicable law, The Glow Up MedSpa will not be responsible for indirect, incidental, special, consequential, or similar damages arising solely from use of the website or inability to access the website.

Nothing in these Terms of Service is intended to exclude or limit liability where doing so would be prohibited by law, including applicable rights relating to professional healthcare services.

23. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless The Glow Up MedSpa from claims, losses, liabilities, or expenses arising from your unlawful use of the website, violation of these Terms of Service, infringement of another person's rights, or fraudulent information provided by you.

This provision does not apply where prohibited by applicable law.

24. Changes to These Terms

We may revise these Terms of Service periodically to reflect changes in our website, products, services, business practices, or legal requirements.

Updated terms will be posted on this website with a revised effective date.

Your continued use of the website after updated terms become effective constitutes acceptance of those terms to the extent permitted by applicable law.

25. Severability

If any provision of these Terms of Service is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

26. Entire Agreement

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any additional terms presented in connection with specific products or services, constitute the applicable agreement governing your use of our website and services.

27. Contact Us

If you have questions regarding these Terms of Service, please contact The Glow Up MedSpa using the contact information available on our website.

We encourage customers and patients to contact us before purchasing if they have questions about an order, service, eligibility requirement, or applicable policy.