Privacy policy

The Glow Up MedSpa respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, purchase products, request services, communicate with us, or otherwise interact with The Glow Up MedSpa.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with The Glow Up MedSpa, we may collect information such as your name, email address, telephone number, billing information, shipping information, account information, order history, appointment information, communications with us, and other information you voluntarily provide.

When you make a purchase, payment information may be collected and processed by our payment processing providers. We may not directly store complete payment card information.

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, operating system, pages viewed, referring website, approximate location, and information about how you interact with our website.

Health and Wellness Information

Certain services or products offered through The Glow Up MedSpa may involve the collection of health related information. Depending on the service, this may include medical history, current medications, allergies, treatment history, wellness goals, eligibility information, or other information necessary to facilitate professional evaluation or care.

Health related information is collected and used only as reasonably necessary to facilitate the services you request, coordinate appropriate professional care, satisfy legal or regulatory requirements, and support safe treatment decisions.

Where applicable, health information may also be subject to additional privacy notices, consent forms, or legal protections.

How We Use Your Information

We may use information collected through our website and services to:

• Process and fulfill purchases

• Coordinate shipping and delivery

• Provide and manage appointments and services

• Facilitate medical or professional evaluations where applicable

• Communicate with you regarding orders, appointments, treatments, or account activity

• Provide customer support

• Maintain and improve our website and services

• Personalize your website experience

• Detect and prevent fraud, abuse, and security incidents

• Maintain appropriate business and transaction records

• Comply with applicable laws, regulations, and legal obligations

• Send marketing communications where permitted and according to your preferences

We may also use aggregated or deidentified information for analytics, operational planning, and service improvement where permitted by law.

Medical Providers and Service Partners

Certain products or services may require involvement from licensed healthcare professionals, pharmacies, fulfillment providers, laboratories, technology providers, or other third parties involved in facilitating your requested care.

Information may be shared with these parties when reasonably necessary to evaluate eligibility, provide professional services, process prescriptions where applicable, fulfill orders, coordinate care, or complete other requested services.

The Glow Up MedSpa does not sell your health information.

Shopify

Our online store is powered by Shopify. Shopify provides the ecommerce platform that allows us to offer products and services online.

When you interact with our store, Shopify may process personal information necessary to operate the ecommerce platform, facilitate transactions, maintain security, provide analytics, and support other platform functionality.

Shopify's processing of personal information is governed by its own applicable privacy practices and policies.

Payment Processing

Payments may be processed through Shopify or other third party payment providers.

These providers may collect information necessary to complete your transaction, including payment card information, billing details, and transaction information. Their handling of your information is governed by their respective privacy policies and security practices.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies to operate website functionality, remember preferences, understand website usage, improve performance, maintain security, and support marketing activities.

Some cookies are necessary for features such as shopping carts, checkout, account functionality, and website security.

Other technologies may help us understand how visitors use our website or measure the effectiveness of marketing campaigns.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect website functionality or prevent some features from working properly.

Analytics

We may use analytics technologies to better understand how visitors interact with our website.

Analytics information may include pages visited, time spent on the website, device information, traffic sources, interactions, and other usage information. We use these insights to improve navigation, content, website performance, and the overall customer experience.

Advertising and Marketing

Where permitted by law, we may use certain information to provide marketing communications or measure the effectiveness of advertising.

Depending on the technologies used on our website, advertising partners may receive information about website interactions through cookies or similar technologies.

We do not use health information for advertising in ways prohibited by applicable law.

You may unsubscribe from promotional email communications by using the unsubscribe option included in applicable marketing emails. Transactional or service related communications may still be sent when necessary to manage your relationship with us.

How We Share Information

We may disclose personal information to service providers and business partners that help us operate our business. These may include ecommerce providers, payment processors, shipping and fulfillment partners, healthcare professionals, pharmacies, technology providers, analytics providers, professional advisers, and customer service providers.

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights or the rights of others, investigate suspected fraud or unlawful activity, or protect the safety and security of our customers, business, or services.

If The Glow Up MedSpa undergoes a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

We Do Not Sell Personal Health Information

The Glow Up MedSpa does not sell personal health information.

We also do not disclose personal information to third parties for purposes prohibited by applicable privacy or healthcare laws.

Certain advertising or analytics technologies may constitute sharing or targeted advertising under some state privacy laws. Where required, eligible individuals may have rights to opt out of these practices.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no online system, electronic transmission, or storage method can be guaranteed to be completely secure. You should also take appropriate precautions to protect your account credentials and personal information.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, fulfill transactions, maintain business and medical records where applicable, resolve disputes, enforce agreements, and satisfy legal, tax, accounting, regulatory, or professional obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information. These may include the right to request access to personal information, request correction of inaccurate information, request deletion, obtain information about certain disclosures, or opt out of certain uses of personal information.

Some rights may be subject to legal exceptions. For example, we may need to retain certain transaction, medical, tax, fraud prevention, or regulatory records even after receiving a deletion request.

Requests can be submitted by contacting The Glow Up MedSpa through the contact methods provided on our website.

We may need to verify your identity before completing certain privacy requests.

United States Services

The Glow Up MedSpa's applicable medication and wellness offerings are intended for customers within the United States where services and products may legally be provided.

Information may be processed and stored in the United States and other locations where our authorized technology and service providers operate, subject to applicable privacy requirements.

Children's Privacy

Our website, medical services, and wellness products are not directed toward children for independent use.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law. If we learn that personal information has been collected from a child inappropriately, we will take reasonable steps to address the situation.

Third Party Websites

Our website may contain links to websites or services operated by third parties.

The Glow Up MedSpa is not responsible for the privacy, security, content, or practices of third party websites. We encourage you to review the privacy policies of any external service before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, services, legal requirements, or regulatory obligations.

When material updates are made, the revised policy will be posted on our website with an updated revision date.

Contact The Glow Up MedSpa

If you have questions about this Privacy Policy, the information we collect, or a privacy related request, please contact The Glow Up MedSpa using the contact information available on our website.

Please provide sufficient information for us to understand and appropriately respond to your request.