Política de envío

At The Glow Up MedSpa, certain medications and wellness products require medical review and prescription approval before they can be processed and shipped. Placing an order does not mean that a prescription has automatically been approved or that the medication will ship immediately.

Please review the process below so you know what to expect after placing your order.

How the Order Process Works

1. Place Your Order

Select the medication or wellness option you are interested in and complete your order through our website.

Your purchase begins the medical review process. It does not guarantee prescription approval.

2. Complete Your Medical Intake Form

After placing your order, you will be directed to complete a medical intake form.

Please provide complete and accurate information. The information submitted through this form is necessary for the medical provider to evaluate whether the requested prescription is appropriate for you.

Failure to complete the required medical intake form may delay or prevent your order from moving forward.

3. Medical Provider Review

A qualified medical provider will review the information submitted through your medical intake.

The provider will determine whether you are eligible for the requested prescription based on your individual medical information, applicable clinical considerations, and professional judgment.

Submitting payment or completing an intake form does not guarantee approval.

4. Prescription Approval

If you are approved, your prescription will proceed to the appropriate processing and fulfillment stage.

Processing times begin after the necessary medical review and approval requirements have been completed. Orders requiring additional information or clarification may take longer.

5. Medication Is Shipped

Once an approved prescription has been processed and prepared for fulfillment, it will be shipped to the address provided with your order.

Please carefully verify your shipping address during checkout. Incorrect or incomplete shipping information may cause delays or delivery issues.

6. Tracking Information by Text

Once your eligible order has shipped, tracking information will be sent to you by text message using the contact information associated with your order.

Please provide a valid mobile number and ensure your contact information is accurate so you can receive important order and shipping updates.

If Your Prescription Is Not Approved

Purchasing a medication does not guarantee that a prescription will be issued.

If the reviewing medical provider determines that the requested medication is not appropriate for you, your prescription will not be processed or shipped.

Any applicable refund will be handled according to our Return & Refund Policy, taking into consideration the status of your order and any services already provided.

Processing Times

Prescription orders do not follow the same fulfillment process as ordinary ecommerce products.

The time between placing an order and shipment may include:

• Completion of your medical intake form

• Review by a medical provider

• Requests for additional information, when necessary

• Prescription approval

• Medication processing and preparation

• Fulfillment and carrier pickup

Because these steps can vary from one patient to another, shipment immediately after checkout cannot be guaranteed.

You can help prevent unnecessary delays by completing your medical intake form promptly and ensuring all submitted information is accurate.

United States Shipping Only

Applicable medications offered through The Glow Up MedSpa are available for sale and shipment within the United States only, where legally permitted.

We do not ship medications internationally.

Availability may vary depending on state requirements, provider licensing, medical eligibility, prescribing requirements, and other applicable laws or regulations.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

• Full name

• Street address

• Apartment or unit number, if applicable

• City, state, and ZIP code

• Mobile telephone number

If you discover an error after placing your order, contact us as quickly as possible.

We cannot guarantee that shipping information can be changed after an approved order has entered processing or fulfillment.

Delivery and Carrier Delays

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our direct control.

These may include severe weather, carrier disruptions, holidays, incorrect addresses, regional service interruptions, or other unforeseen events.

Tracking information should be used to monitor the latest available delivery status.

Temperature Sensitive Shipments

Certain medications may require specialized packaging or handling.

If you have concerns about the temperature, packaging, appearance, condition, or integrity of your medication when it arrives, please contact us for guidance before using or discarding the product.

The temperature of a package at the time of delivery does not necessarily indicate that the medication has been compromised.

Lost, Damaged, or Incorrect Shipments

If your package appears to be lost, arrives damaged, or contains an incorrect item, please contact The Glow Up MedSpa as soon as possible.

For damaged or incorrect shipments, please keep the medication and all original packaging and provide photographs when requested.

Do not discard or return medication unless you have been instructed to do so.

We will review the circumstances and determine the appropriate next steps.

Refused and Undeliverable Packages

Prescription medications and certain wellness products may not be eligible for restocking or resale after shipment.

Orders that are refused or become undeliverable because of inaccurate customer provided information may therefore be ineligible for a refund.

Please make sure your delivery information is correct before completing checkout.

Need Help With Your Order?

We understand that ordering medically supervised products is different from making a typical online purchase.

If you have questions about your medical intake form, approval process, order status, shipping, or delivery, please contact The Glow Up MedSpa directly using the contact information available on our website.

Our team will be happy to help you understand the next steps in your order process.

Important Reminder

The ordering process for applicable prescription medications follows this general pathway:

Place Order → Complete Medical Intake → Provider Review → Prescription Approval → Processing & Fulfillment → Shipment → Tracking Sent by Text

An online purchase alone does not constitute prescription approval. Medication will only proceed to prescription fulfillment after the applicable medical review and approval requirements have been successfully completed.