Política de reembolso

At The Glow Up MedSpa, we are committed to providing a professional and transparent experience. Due to the nature of the medical, prescription, wellness, and temperature sensitive products offered through our website, certain items are subject to strict return and refund restrictions.

Please review this policy carefully before placing an order.

Prescription & Medical Products

For health, safety, regulatory, and product integrity reasons, prescription medications, compounded medications, peptides, injectable products, and other medical products cannot be returned or exchanged once they have been dispensed or shipped.

This restriction applies even if the product remains unopened or unused. We cannot verify the storage, handling, temperature, or integrity of a medical product after it has left the dispensing facility.

Please carefully review your order and complete all required medical information accurately before proceeding.

Change of Mind & Unwanted Orders

We cannot accept returns or provide refunds for prescription, compounded, injectable, peptide, or temperature sensitive products because you:

• Changed your mind

• No longer want the product

• Ordered the incorrect product

• Did not use the product

• Experienced a change in personal circumstances

• No longer wish to continue treatment

If you need to make a change to an order, please contact us as soon as possible. We cannot guarantee that an order can be changed or canceled once processing, prescribing, compounding, fulfillment, or shipment has begun.

Damaged, Incorrect, or Defective Orders

If your order arrives damaged, contains an incorrect item, or appears to have a product or packaging issue, please contact us promptly after delivery.

When contacting us, please provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

• Photographs of any visible damage, when applicable

Please do not use, discard, or return the affected product unless instructed to do so. We will review the situation and determine the appropriate resolution based on the circumstances.

Where an error is confirmed, an appropriate replacement, refund, or other resolution may be provided.

Shipping & Temperature Concerns

Some products may require specialized packaging or handling during shipment. The temperature of a package when it arrives does not necessarily indicate that the product has been compromised.

If you have concerns about the condition, temperature, packaging, or integrity of a product upon arrival, please contact us before using or discarding it. Our team can provide further guidance based on the specific product and circumstances.

Order Cancellations

If you need to cancel an order, please contact us immediately.

Cancellation requests are not guaranteed. Once an order has entered medical review, prescribing, compounding, processing, fulfillment, or shipping, it may no longer be eligible for cancellation or refund.

Any approved cancellation or refund may be subject to costs that have already been incurred in processing the order, where permitted by applicable law.

Treatment & Service Refunds

Appointments, consultations, aesthetic treatments, and other MedSpa services may be subject to separate cancellation, rescheduling, deposit, package, and refund terms.

Completed treatments and services are generally nonrefundable. Individual results can vary, and dissatisfaction with an outcome does not automatically qualify a completed service for a refund.

If you have concerns following a treatment, please contact The Glow Up MedSpa so the situation can be appropriately reviewed.

Refund Processing

When a refund is approved, it will generally be issued to the original payment method.

Please allow your bank, card issuer, or payment provider additional time to process and post the refund after it has been issued. Processing times vary between financial institutions.

Shipping charges and other costs already incurred may be nonrefundable unless the refund results from an error on our part or applicable law requires otherwise.

Refused & Undeliverable Packages

Customers are responsible for providing complete and accurate shipping information.

Orders that are refused, abandoned, or undeliverable because of an incorrect or incomplete address may not qualify for a refund, particularly when they contain prescription, compounded, injectable, or temperature sensitive products that cannot safely be restocked.

Please verify your shipping information carefully before completing your order.

United States Orders Only

The Glow Up MedSpa currently offers applicable medication and wellness products only where permitted within the United States. Products available through the website are not intended to be sold or shipped internationally.

Availability may also depend on applicable state laws, provider licensing, medical eligibility, and other regulatory requirements.

Medical Eligibility

Submitting an order or completing a consultation does not guarantee that a prescription or particular treatment will be approved.

Where medical review is required, a licensed healthcare professional determines whether a treatment is appropriate based on the information provided and applicable clinical requirements.

If an order cannot proceed because the customer is determined to be medically ineligible, any applicable refund will be handled according to the circumstances of the order and any services already provided.

Contact Us

If you have questions about a return, refund, damaged shipment, incorrect order, or cancellation, please contact The Glow Up MedSpa through the contact information provided on our website.

When contacting us about an order, please include your order number and relevant details so we can assist you as efficiently as possible.

We reserve the right to update this Return & Refund Policy when necessary to reflect changes to our services, fulfillment procedures, legal requirements, or business practices.